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Answers to frequently asked questions
Have you already checked whether your question can be answered with our FAQ?
Go directly to the questions and answers here (FAQ)

Questions about an order?
If you have a question about an order, please let us know the order number and the date of the order.

Report a support case
If you use this form to report a support case, please describe the problem as precisely as possible. 

• What is the exact error? (Details, screenshot)
• Which order channel is being used? (Software / online editor / PDF-to-Book)
• Which operating system is being used? (Windows / Apple, version)