Customer service
We are here for you.
Contact
Order tracking
FAQ
Your opinion
Prices and discounts
Shipping and payment
Delivery times
Data protection
Satisfaction promise
The people behind the products
Would you like to complete your photo project but are stuck?
Do you have a question? We are happy to help! Send us a message using the contact form or call us on +41 44 949 44 99. Weekdays from 8.30 a.m. to 12 noon and from 2 p.m. to 4.30 p.m.
TeamViewer Session
After consulting with customer service by telephone or email, we will be happy to help you and support you with a personal TeamViewer session. We will arrange an appointment with you for this. TeamViewer is free for private use.
Download Teamviewer
This is how it works:
Download the TeamViewer software to your computer using the link above. The system will automatically detect whether you are using Windows or macOS.
Contact our customer advisors by telephone on
+41 44 949 44 99
or by email at
service@bookfactory.ch.
During busy periods, you may not be able to reach us immediately. Please be patient or try again later.
Once the connection is established, our customer advisors will have access to your computer. Using TeamViewer, they can show you directly on your screen how to proceed with your project.
Once the online session has ended, the connection will be automatically terminated. After that, we will no longer have access to your screen.
“At Bookfactory there is a very personal atmosphere - just as personally we meet our customers.”
Sylvie Müller, Customer Service
FAQ
Bookfactory offers personalised customer advice in Switzerland via telephone and email for your Photo book and other high-quality photo products. This Swiss family-run business provides expert support with any questions you may have regarding your design and order. This ensures you receive exactly the support you need for your photo project.
As a Swiss provider of high-quality Photo books and photo products, Bookfactory offers you transparent customer service with detailed FAQs on delivery and payment. On the clearly organised support pages, you’ll quickly find answers to questions about delivery times, payment options and help with designing your products. If you have any further questions, the expert Swiss support team will assist you directly and personally.
// kundenservice custom styles