Customer service

You want to finish your photo project and don't know how to go on? Do you have any other questions? We are happy to help you! Contact us by e-mail or by telephone!

We are there for you on weekdays from 8.30 to 12.00 and from 14:00 to 17:00.

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Our Customer service


Mary Farinello

Customer service

Phone +41 44 949 44 99
E-mail@Mary Farinello


Gian Seiler

Customer service

Phone +41 44 949 44 99
E-mail@Gian Seiler


TeamViewer Session

You want to finish your photo project and don't know how to go on? We are happy to help you and support you with a personal TeamViewer session. The use of TeamViewer is free of charge for private users.

That's how it works:
  • Download the TeamViewer software to your computer. The system automatically detects whether you are using a PC or Mac.
  • Contact our customer service by telephone.
  • Our customer service can log into the session and show you directly on your screen how to progress in your project.
  • Once the online session is complete, the connection is terminated and we no longer have access to your screen.

Download Teamviewer


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Delivery Times

So that you always receive your Bookfactory articles at the desired time, please note our delivery and order deadlines!

Delivery times

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Order a voucher

With a voucher from Bookfactory you are guaranteed to give joy! Our vouchers can be ordered online and redeemed for all products.

Order voucher

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Formats and Prices

Calculate the price of your next project

Click here