Customer service
We are here for you.
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The people behind the products
Would you like to complete your photo project but are stuck?
Do you have a question? We are happy to help! Send us a message using the contact form or call us on +41 44 949 44 99. Weekdays from 8.30 a.m. to 12 noon and from 2 p.m. to 4.30 p.m.
TeamViewer Session
After consulting with customer service by telephone or email, we will be happy to help you and support you with a personal TeamViewer session. We will arrange an appointment with you for this. TeamViewer is free for private use.
Download Teamviewer
This is how it works:
Download the TeamViewer software to your computer using the link above. The system will automatically detect whether you are using Windows or macOS.
Contact our customer advisors by telephone on
+41 44 949 44 99
or by email at
service@bookfactory.ch.
During busy periods, you may not be able to reach us immediately. Please be patient or try again later.
Once the connection is established, our customer advisors will have access to your computer. Using TeamViewer, they can show you directly on your screen how to proceed with your project.
Once the online session has ended, the connection will be automatically terminated. After that, we will no longer have access to your screen.
“At Bookfactory there is a very personal atmosphere - just as personally we meet our customers.”
Sylvie Müller, Customer Service
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